Warren spends the last portion of his book explaining how to reach the Community and the Crowd. (His strength is really in reaching out -- evangelism -- and he understood some things from his work in forming Saddleback Community Church that were pretty cutting edge in 1995.)
- Failed to commission the Core -- these are to be the missionaries -- so the end of the funnel has become plugged and self-centered.
- Neglected the Committed -- these are the elders (not necessarily in the sense of a formal position, but rather as respected "pillars" within the church) -- these need investment, discipling, equipping.
- Focused on the Congregation -- these are sheep -- and pastors too often ask, "What do they need from me?" while the congregation sits passively waiting and watching and expecting to be served.
- Forgotten about the Crowd -- we should be witnessing and inviting these, sharing what we have seen and experienced -- we must ask, "What do these need?"
- Made policies for the Community -- we must be an example, leading by our actions rather than seeking to exercise legislative power over them.